Keka promises enterprise-grade HR. What many customers report: wrong tax computations, poor support, and a Fair Usage Policy that locks you into employee counts you can't modify.
Sourced from public review platforms. These are the patterns that keep showing up.
"Tax computations wrong for entire FY 2023–24."— Source: G2 Review
"Support teams have very less idea about the product."— Source: Capterra Review
"Fair Usage Policy locks customers into commitments they cannot modify."— Source: Keka Terms of Service
"99 mentions of poor customer support across the platform."— Source: G2 Review Data
Sources: G2, Capterra, Keka Terms of Service. All complaints are publicly available as of 2026.
| Feature | Keka HR | Cohort26 |
|---|---|---|
| Pricing model | Per-user + add-ons, 30–50% above sticker | ₹499/employee flat, all included |
| Lock-in policy | Fair Usage Policy — can't reduce headcount | Month-to-month, cancel anytime |
| Tax computation | Reported errors for entire fiscal years | Auto PF, ESI, EDLI, PT, TDS |
| Support quality | 99 G2 mentions of poor support | Founder-led support, same-day |
| Mobile app | Functional but UX complaints | Mobile-first, works on field floors |
| Compliance updates | Lag behind regulatory changes | Self-updating when laws change |
| Modules included | Core + paid add-ons | All 9 modules included |
| Onboarding time | Weeks to months | Live in 7 days, payroll in 14 |
Payroll, attendance, leave, recruitment, performance, expenses, tax, lifecycle, mobile app — all included from day one.
PF, ESI, EDLI, PT, TDS, gratuity — auto-calculated per your state. Challans and ECRs generated.
First payroll in 14 days. Employee data imported, salary structures configured, policies loaded per state.
Flat pricing. No hidden add-on fees. No "performance module" upsell. No API access charges.
Month-to-month billing. Cancel anytime. Export your data in standard formats. No exit fees.
Your questions reach a human who owns the answer. Not a chatbot, not a 4-month ticket queue.
Yes. Cohort26 offers all 9 HR modules at ₹499/employee with no fair usage policy, no lock-in contracts, and founder-led support — addressing the most common complaints Keka users report on G2 and Capterra.
Cohort26 charges a flat ₹499 per employee per month with all modules included. Keka's real cost often runs 30-50% above sticker price due to add-on fees for performance management, recruitment, and API access.
Yes. We support bulk employee data import via CSV. Most migrations take less than a week. Your consultant handles the data mapping so nothing is lost.
No. Cohort26 is month-to-month billing. Cancel anytime. No fair usage policy, no minimum headcount commitments. Your data is exportable at any time.
Book a 20-minute demo. We'll show you Cohort26 configured for your team.