greytHR is one of India's most popular HRMS platforms. But popularity doesn't mean quality. Users report months-long support waits, a mobile app that takes 8-10 minutes to open, and annual price hikes with no notice.
Sourced from public review platforms. These patterns keep showing up.
"Support waits up to 4 months. Completely unacceptable."— Source: Software Advice Review
"Tickets older than 6 months still unresolved."— Source: Trustpilot Review
"Mobile app takes 8–10 minutes to open and fails GPS detection 40% of the time."— Source: Google Play Review
"Annual price hikes on existing customers without notice."— Source: G2 Review
Sources: Software Advice, Trustpilot, Google Play, G2. All complaints publicly available as of 2026.
| Feature | greytHR | Cohort26 |
|---|---|---|
| Support response | Up to 4 months wait | Founder-led, same-day |
| Mobile app | 8–10 min to open, GPS fails 40% | Fast, geo-fenced, field-ready |
| Pricing | Annual price hikes | ₹499/employee, price-locked |
| Ticket resolution | 6+ month old tickets unresolved | Direct access to builders |
| Compliance | Standard statutory | PF, ESI, EDLI, PT, TDS auto |
| Lock-in | Annual contracts | Month-to-month, cancel anytime |
| Modules | Core + upsells | All 9 included |
| Onboarding | Varies | Live in 7 days, payroll in 14 |
Payroll, attendance, leave, recruitment, performance, expenses, tax, lifecycle, mobile app — all included.
PF, ESI, EDLI, PT, TDS, gratuity — auto-calculated per your state.
First payroll in 14 days. No months-long implementation.
Flat pricing. No annual hikes. No surprise add-on fees.
Month-to-month. Export your data anytime.
Same-day response. Not a 4-month ticket queue.
Yes. Cohort26 addresses the top greytHR complaints: support response times (founder-led vs 4-month waits), mobile app performance (fast and geo-fenced vs 8-10 min load times), and pricing (₹499 flat vs annual hikes).
Cohort26 offers founder-led support with same-day response. greytHR users report support waits up to 4 months, with tickets older than 6 months going unresolved.
Yes. Bulk CSV import supported. Most migrations complete within a week. We handle data mapping so nothing is lost.
No. Cohort26 pricing is ₹499/employee/month, flat. No annual price increases on existing customers.
Book a 20-minute demo. We'll show you Cohort26 configured for your team.